Since the outbreak, we have been actively working to ensure the safety and wellbeing to our guests to provide the best possible holiday experiences.
In an effort to provide more clarity and peace of mind to our travellers, we have outlined the specifics on our special flexible-booking and cancellation policy as well as the health and safety measures implemented at our properties.
If our guests are not able to travel to the booked property because of the government restrictions or border closures enforced due to COVID-19, there is an opportunity to reschedule the stay to alternative dates in the future at no extra charge.
Learn more about our flexible-booking policy here.
A lot of our owners, particularly in Italy, offer guests refundable deposits if you can’t travel due to COVID-19.
If the option to cancel the booking is unavailable at the booked property, you can reschedule your holiday to a later date with the flexible-booking policy.
All of our owners and suppliers take health and safety very seriously. All properties have a full de-sanitisation clean between rentals. Also, all check-ins can be contactless, with many done via video call now.
In addition to this, all staff working at our properties wear protective clothing, and we can also schedule cleaning services to take place while you are away from the property to minimise contact.
Please note, as our portfolio of specially curated properties are courtesy of a range of private and independent property owners, as well as boutique hotels and 5* secluded resorts, specific protocols vary on local regulation and general need based on existing standards and policies.
Should you require any specifications before booking your stay, don’t hesitate to get in touch with our team, who will provide all the necessary details on the safety measures as well as flexible-booking and cancellation policies.